How we use your information.

Who is responsible for your information?

WAGLO LTD, trading as Bark at the Park, is the organisation responsible for the personal information described in this notice. WAGLO LTD is registered in England and Wales under company number 17010081. Its registered office is 41 Regency Avenue, Middlesbrough, Cleveland, United Kingdom, TS6 0QH.

You can contact us at [email protected].

Information we may collect

Depending on how you use our services, we may collect contact details, address and postcode, pet details, behavioural and care information, veterinary or medical information relevant to safe pet care, booking information, messages and enquiries, photographs or media you provide or agree for us to create, and account or portal information.

Why we use it

We use personal information to respond to enquiries, assess whether we can provide a service, arrange meet and greets, manage bookings and routes, deliver dog walking and pet-care services, keep pets and people safe, communicate with clients, maintain service records, prevent abuse or fraud, and meet legal or regulatory obligations.

Our lawful bases

We generally process information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate interest in safely operating and improving our services. Where consent is the appropriate basis, you can withdraw it at any time.

Who we may use to provide the service

We use service providers for website hosting and infrastructure, secure data storage, email, anti-spam and form protection, private media storage and push notifications. Where relevant, these providers process information on our behalf under appropriate contractual and security arrangements.

Our internal booking planner may use an AI service to rank already-safe booking suggestions. Safety and eligibility rules run first, and sensitive medical or home-access information is not intentionally sent to the AI service.

How long we keep information

We keep information only for as long as reasonably necessary for the purpose it was collected, including providing services, maintaining appropriate business records, resolving disputes, handling safeguarding or insurance matters, and meeting legal, tax or accounting requirements.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, and receive certain information in a portable form. You may also complain to the Information Commissioner’s Office.

Contact us about privacy

Email [email protected] if you have a privacy question or want to exercise a data-protection right.

See also our Cookie Policy and Company Information.